At Custom Apparel, we strive to provide high-quality products and excellent customer service. Our service policy outlines our commitment to delivering exceptional service to our customers.
Order Processing
1. Order Receipt: We will send an order receipt confirmation email to you within 24 hours of receiving your order.
2. Order Processing Time: Our standard order processing time is 3-5 business days.
3. Order Status Updates: We will provide regular updates on the status of your order via email or phone.
Production and Shipping
1. Production Time: Our standard production time is 5-7 business days.
2. Shipping Methods: We use reputable shipping carriers, such as USPS, UPS, and FedEx, to ensure timely and secure delivery.
3. Shipping Times: Shipping times vary depending on the destination and the service you select, but we estimate 3-7 business days for domestic deliveries, 3-5 business days for express deliveries and 7-10 business days through via for international deliveries.
Quality Guarantee
1. Quality Standards: We strive to deliver high-quality products that meet our customers’ expectations.
2. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery. We will provide a replacement or refund, as applicable.
Customer Support
1. Contact Information: You can contact us via email, phone, or social media platforms.
2. Response Time: We will respond to your inquiries within 24 hours.
3. Support Hours: Our customer support team is available Monday-Friday, 9am-5pm (PST).
Refunds and Cancellations
1. Refund Policy: Refunds will be issued in the original payment method within 5-7 business days.
2. Cancellation Policy: Orders may be cancelled within 24 hours of placement. Please contact our customer support team to request cancellation.
By using our website or services, you acknowledge that you have read, understood, and agree to our service policy.